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Latest FAQs for Sentinel Advance (show all FAQs)
Here are the most common solutions to this problem:
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Try a different USB port, preferably use a USB port on the rear of your system
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
With the Octoshade LEDs set to white, a white rapid fire LED flash is not available. A future firmware will work around this by allowing a different color to flash when the front lens is set to "white".
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
Top FAQs for Sentinel Advance (show all FAQs)
Here are the most common solutions to this problem:
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Try a different USB port, preferably use a USB port on the rear of your system
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
Please create a black and white only BMP file of exactly 32x32 pixels, the image cant contain any gray. Due to the orientation of the screen, the logo needs to be rotated 90 degrees counter clockwise (to the left) to display correctly on the mouse.
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
All FAQs for Sentinel Advance (show top/latest FAQs)
Here are the most common solutions to this problem:
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Your system may not support current USB polling rate, please reduce it using the Sentinel Advance Tactics tool.
2: In the Windows System Control Panel (Start->Settings->Control Panel) click on the "Mouse" Configuration Menu and browse to the "Pointer Options" tab. Make sure you set the pointer speed to medium on the speed bar, and disable "Enhance pointer precision"
3: Make sure there is no dust or dirt stuck to the bottom of the Mouse next to its sensor, and make sure the Mousepad is clean as well.
4: Try a different Mousepad or Surface. Every mouse works best on a different surface, and some Sensors dont track well on a surface that works perfectly for others.
If you have any further questions please submit a support ticket
1: Try a different USB port, preferably use a USB port on the rear of your system
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
2: Remove your Sentinel Advance from the System.
Open the Device Manager (Right click on "My Computer" -> Properties -> Hardware -> Device Manager) and expand "Mice and other pointing devices"
Delete all "HID compliant mouse" entries, then re-connect your Sentinel Advance Mouse
3: Turn off your PC, remove your Sentinel Advance from the System, power up the system and only re-connect your Sentinel Advance after logging in to Windows.
If you have any further questions please submit a support ticket
With the Octoshade LEDs set to white, a white rapid fire LED flash is not available. A future firmware will work around this by allowing a different color to flash when the front lens is set to "white".
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
There is a known issue with some combinations of Windows Vista, Windows 7 X64 and some versions of the ATI catalyst control panel. This issue affects other software, such as the Storm Tool.
An easy way to tell if you are affected is to open the Storm Tool and look at the flames in the background of the Sentinel Advance. If you are affected, the background isnt displayed properly or missing entirely.
If you have any further questions please submit a support ticket
An easy way to tell if you are affected is to open the Storm Tool and look at the flames in the background of the Sentinel Advance. If you are affected, the background isnt displayed properly or missing entirely.
If you have any further questions please submit a support ticket
Please create a black and white only BMP file of exactly 32x32 pixels, the image cant contain any gray. Due to the orientation of the screen, the logo needs to be rotated 90 degrees counter clockwise (to the left) to display correctly on the mouse.
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
The Sentinel Advance is fully plug n play compliant, which means you can connect the mouse to your PC at any given time and use it within a few seconds without installing a driver or rebooting.
There are differences between USB ports however, and the best way to connect your Sentinel Advance to your System is to plug it into a Motherboard port on the rear of your PC.
If you have any further questions please submit a support ticket
There are differences between USB ports however, and the best way to connect your Sentinel Advance to your System is to plug it into a Motherboard port on the rear of your PC.
If you have any further questions please submit a support ticket
The mouse sensitivity setting is a Windows setting, and can not be stored or automatically configured by Sentinel Advance. Only DPI resolutions, Mouse button functionality and LED colors can be saved on Sentinel Advance itself. This means you will have to check and adjust the sensitivity setting manually on every Windows PC you connect your Sentinel Advance to.
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
You may notice a difference compared to other gaming mice, since Sentinel Advance uses a Phillips twin Laser engine with two calibrated Lasers, while regular gaming mice use a single laser or optical sensor array.
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
All scripts and profiles are stored directly on the Sentinel-X Memory integrated into the Sentinel Advance. This makes it the ideal mouse for gamers who attend LAN parties or gaming tournaments which don't allow you to use your own computer. Just plug the mouse into the computer and you are ready to go. Unlike other mice there is no need to re-setup all your scripts or install any special drivers to gain full functionality of the mouse, just plug it in and you are ready to go!
If you have any further questions please submit a support ticket
If you have any further questions please submit a support ticket
This is a common problem when using laser mice on reflective hard mousepads.
Please try a black textile or rubber foam pad.
If you have any further questions or problems please submit a support ticket.
Please try a black textile or rubber foam pad.
If you have any further questions or problems please submit a support ticket.
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